Help

How do I use your service?

Insightfil helps integrative medicine clinics design and implement customized nutritional supplement plans for their patients.  Once you have been introduced to the Insightfil service by your clinic – typically during an office visit – your doctor will design a plan and send an email invitation to sign up and review an initial order for a four-week supply of product. If you have not received an invitation, please let your clinic know as soon as possible.

At this time you must be a patient of a partner clinic in order to take advantage of our service. Send us an email at service@insightfil.com to request a list of clinics that make our service available to their patients.

When can I expect my order to arrive and my first dose to be set?

Orders are generally filled the next business day after they are received. Currently, we ship UPS Ground to keep costs as low as possible from our fulfillment facility in Houston, TX. Once shipped, it takes between 2-4 days to reach most points in the continental United States. So if you place your order on Friday, your package will arrive the following week. A plan that is ordered on Friday, March 1 and fulfilled on Monday, March 4 should arrive no later than Friday, March 8. In this case, your plan will be timed to start on Monday, March 11.

What happens if my order does not arrive in time for my first dose?

We are constantly monitoring delivery status and will notify you if there is a significant risk your order may not arrive in time. If your order does not arrive in a timely fashion, we will discount your next order by the number of days you missed in your current order.

When should I reorder?

We recommend reaching out to us by calling +1.617.877.3780 or emailing service@insightfil.com as you complete the second week of your current four-week supply. This will allow plenty of time to fulfill and ship your next four-week supply. In the near future we will be introducing automated email and text notifications to assist you in completing the reorder process in a timely and convenient manner without requiring the assistance of customer support.

What should I do if there is a problem with the package I have received?

If the product packaging appears to be compromised or tampered with, do not consume any product and please call us immediately at +1.617.877.3780 to speak with a customer service representative. Have your order code – a six-character code beginning with R – ready for us to review.

If you are having a medical emergency, dial 911 or contact your local emergency services, as we are not capable of providing medical advice.

Can I return unused product for a refund?

Insightfil creates a custom packaged product for its customers using fill- and print-on-demand techniques, and thus we are not able to offer a refund on unopened or unused product. Please reach out to us by emailing service@insightfil.com if you would like information on how to properly dispose of any unwanted product.

What methods of payment are accepted?

Currently we accept credit cards from Visa, MasterCard, Discover, and American Express.